Report a Claim

Reporting a Claim

Effective claims management relies on timely notification of an incident or claim. Notify us immediately of any unexpected result, untoward complication, or adverse outcome which has occurred that may precipitate a claim.

All claims must be reported to EPIX in writing to comply with policy reporting requirements. Use EPIX's First Report Form. First Report Form (Word "docx") or First Report Form (Adobe "pdf") and fax to EPIX at (530) 653-2153.

For assistance, contact us at (866) 374-2467.

Notify us immediately if you receive:

  • Letter of intent or correspondence serving as notice of a claim or lawsuit from a patient or attorney
  • Notice from a hospital or other healthcare provider indicating that a lawsuit has been filed
  • Request for medical records from an attorney
  • Direct or indirect notice of dissatisfaction or displeasure by a patient or family member
  • Notice from a patient's healthcare insurer of patient dissatisfaction or complaint
  • Notice of complaint from a state licensing board or other consumer complaint board

It's important that you follow these steps:

  • Do not make additions, deletions or alterations of any kind to the medical record
  • Copy all related correspondence and keep in a secure place - not in a patient's chart - for future reference
  • Obtain signature of patient or patient's representative before releasing a copy of the patient's medical record
  • Only discuss the incident with your EPIX claims representative or defense counsel
  • Refrain from discussions with others associated with the incident


"Can't Miss" Seizure Presentations, Part 2


By Dr. Stephen Colucciello


The Wild Man


A 40-year-old plaintiff’s attorney from the firm of Shady and Leach presents with a first time seizure.


Medics gave him several rounds of midazolam for agitation during transport and the patient arrives with the following vital signs: BP 185/110, P 135, T 101, R 25, PO 98% and blood glucose 145.


The patient is tremulous and will not follow commands. He is drenched in sweat, intermittently retches and scratches frantically.


Although there are no focal neuro deficits, the patient is hyper-reflexic and looks wildly around the room during the exam. During the physical, he tries to eat your reflex hammer.


Read More


Patrick Kelly"Since becoming insured with EPIX in 2008 our group has benefited from a partnership that provides us with much more than malpractice insurance. As emergency physicians with a primary focus on patient safety our group appreciates the value of EPIX's risk management program on a daily basis." Read More

Patrick Kelly, MD, FACEP
Roper Emergency Physicians
Charleston, SC