Innovative. Collaborative. Experienced.
Just as the practice of medicine evolves, at EPIX we understand that the approach to claims handling must be dynamic, innovative, and tailored to the situation at hand. Defending you is our top priority, and our focus is choosing the best ideas and strategies to make that happen.
Claims management at EPIX is a team effort. Our seasoned claims professionals and expert medical liability defense attorneys will work closely with you every step of the way, to develop a defense strategy and obtain the best possible result. EPIX also utilizes the expertise of President & CEO Dr. Ed Boudreau, a practicing ED physician, and a Claims Committee comprised of leadership from EPIX insured ED groups, to consult on claims matters and provide perspective from a physician’s point of view.
EPIX is insurance for ER physicians, by ER physicians, and we stay true to those roots even in the face of adversity.
Frequently Asked Questions
What should I report to the EPIX Claims Department?
Letter of intent or correspondence serving as notice of a claim or lawsuit from a patient or attorney
Notice from a hospital or other healthcare provider indicating that a lawsuit has been filed
A written demand for compensation from or on behalf of a patient, due to an alleged error in medical treatment or an adverse outcome
Notice of complaint from a state licensing board or other consumer complaint board
Notice from a patient's healthcare insurer of patient dissatisfaction or complaint
Request for deposition or meeting to discuss the medical care and treatment of a patient
How do I report to the EPIX Claims Department?
Complete EPIX's First Report Form ( Word or PDF)
Gather a complete and unaltered copy of the patient’s medical records
Send the First Report Form and the medical records to us by email at firstname.lastname@example.org or by fax to (530) 653-2153.
I have reported a claim. What happens next?
Report a Claim
All claims must be reported to EPIX in writing to comply with policy reporting requirements. Use EPIX's First Report Form. First Report Form (Word "docx") or First Report Form (Adobe "pdf") and send to EPIX by email at email@example.com, or fax to (530) 653-2153. For assistance, contact us at (866) 374-2467.